The Federal Reserve has apparently finalized its new rules for gift cards, which are scheduled to take effect August 22nd, 2010. At least one Senator wants them enacted earlier.

At least one part of the rules is a little disappointing; inactivity fees are allowed after one year of no use, but only one fee can be charged, not multiple fees. Other than that, the rules specify that gift cards must be valid for at least 5 years and has stricter rules about how information about fees must be displayed to the consumer prior to purchase.

What missing from the rules? Unfortunately there is no cap on fees, no specification that cards must be replaced free of charge if they are lost or stolen, no protection if the issuer files for bankruptcy, and finally, the rules don’t apply to loyalty cards, promotional cards, or to reloadable cards not sold as gift cards.

Look for plenty of cards that try to slip through these cracks. For instance, if, say, a Visa gift card had an expiration date on it for less than 5 years, you are entitled to a new one after the expiration date on the card (because you can’t use it anymore), but how many people will actually ask for a new card?

Also, keep in mind that State laws that are stronger than the Federal gift card laws still apply. For instance, in California, you should still be able to get cash back for gift cards if the balance is less than $5, even though this isn’t specified under Federal law. The best summary of State gift card laws can be found here.

Thanks to the Buxr blog for recognizing our contribution to useful gift card info.

Plastic Jungle announced that it has raised $7.4 million from several Venture Capital firms and plans to use the money to accelerate product development and work on other ways to create supply and demand for gift cards on the site. This is in addition to the $6 million it raised in the middle of last year.

Looks like JetBlue wins the award for worst gift card ever. One customer won a contest by American Express that allowed her to buy a $100 JetBlue gift card for $70. The reality of using the card however was a huge pain. She spent over 2 hours on the phone trying to redeem the card, dealt with an number of clueless JetBlue customer service reps that couldn’t figure out how to apply the card, and was ultimately charged $15 for using the card over the phone. Where else exactly was she supposed to use the card as they don’t allow you to use them online. This reminds me of a conciliatory $25 United Airlines gift certificate we were given after long delayed flight that could only actually be used at the airport. Thanks for nothing.

From what I have seen, most of the gift card auction/trading/buyback sites are focused on the US or Canadian markets. It is nice to see other markets getting some of these useful tools, like the new site Cardlimbo.com.au, which serves the Australian market.

There is no question that gift cards have been hugely successful, at least if you measure how big of a market they’ve become. But in my opinion, the success that has been lavished on gift cards has mostly been undeserved. By just about all measures, they are a terrible product; as gifts they are usually impersonal and thoughtless, often come with ridiculously high fees and short expiration dates, are easy to lose, and generally hard to get all of your value from. I suspect they have been a success because, well, most gift card issuers have been successful and tricking consumers into buying them by hiding the fees and, let’s face it, most occasions that would warrant a gift card in our culture have become fairly shallow events.

That being my personal view of gift cards, it is hard for me to comment positively about a website (www.giftcardgirlfriend.com) with the purpose of finding occasions for you to give the right kind of gift card, and helps you solve problems like not wanting the recipient know how much you spent on a gift card.

In fact, the very existence of a site like this somewhat validates my overall view of gift cards, doesn’t it?

Heavy lobbying by shopping mall owners in 2007 convinced the government of Manitoba to exempt mall issued gift cards from the law they passed that prohibits expiration dates and fees on gift cards. Legislators of course are loath to advertise this fact and people are getting bitten by the disparity, expecting their mall gift cards to have no fees or expiration dates. This is strikinly similar to the complete ignorance of open-loop cards by any gift card legislation issued by US states prior to the recent gift card statutes in the Credit Card Reform Act of 2009. Who knows if it was lobbying by the card issuers that gained them their exemption or just dumb luck, but they definitely didn’t dodge the bullet at the Federal level.

Looks like at least one UPS employee has gotten into the habit of stealing gift cards from packages shipped through his UPS store. UPS is still likely a much safer bet than the Postal Service for shipping gift cards. The same rules still apply, don’t make it look like a gift card when you ship it.

As smart phones become more ubiquitous, applications related to gift cards are bound to appear with greater frequency. We’ve previously reported on an iPhone app from Wildcard Network that allows you to store your gift card information (so you have it when you need it), but few gift cards are supported. Joining the ranks of imperfect but promising applications is an iPhone app from GiftCards.com that allows you to activate or look up the balance your your Visa gift card, presumably only the ones sold by GiftCards.com. The main problem with this is the disconnect between the buyer and recipient of the card. The buyer might think it is a cool idea but the recipient might not have an iPhone or not know about the app, so it does them no good.

But, these apps may be imperfect, but they are a step in the right direction. What might make gift card apps more practical is the acceptance of a purely virtual app based gift card, possibly a counterpart of a physical card (i.e. you could use either/or) that is accepted by retailers. Consider this: I recently flew and used nothing but a bar-code displayed on my iPhone to get through TSA security and board the airplane. If this works with TSA, surely it has to be possible eventually with retailers.

Short of that, I would love to see someone create an app that allowed you to look up the balance on ANY gift card (each retailer/issuer would have to be accommodated separately – a lot of work) simply by using the phone’s camera to view the front of the card, much like apps that can do a price check by using the camera to view a bar code. Now THAT would be useful!

There is some speculation that the use of gift cards may have been a reason behind January’s modest sales growth over 2009. (article) That means people are smarter and are using up their cards faster.

At least in the UK, open-loop cards apparently grew by 70% in the 4th quarter as compared to the same quarter in 2008, while closed-loop gift cards were up only moderately at 2.8%.

Ok, this is sort of a good idea. An entrepreneur is working to create gift cards that have a customer selected expiration date. After that date, the remainder balance on the card is donated to a charity, minus (and here’s the hitch) a percentage of the remainder that the issuer gets to keep. Pretty smart way to get customers to be happy about losing their gift card breakage.

While the details are as of yet thin, Target announced gift cards that can be kept on mobile phones. Hey, I am for anything that makes it more likely you will have your gift card with you when you shop.

In Canada’s Nova Scotia province new laws came into effect on Feb 1, 2010 that prevent gift cards from having expiration dates or inactivity fees of any kind. As a result of this, one chain of malls is crying foul and has suspended sales of their mall-endorsed Mastercard gift cards. They stated a campaign to get the laws changed. One interesting note is that the website set up for the campaign claims that 96% of all gift cards are redeemed before the 15 month window after which fees were previously charged. If true, and not just political retoric, this would seem to indicate that perhaps people are more diligent in Canada about using up their gift cards.

According to a recent article, PlasticJungle (a gift card trading site) claims that there are $30 Billion worth of unredeemed gift card in consumers hands.

There is a type of scam involving gift cards that people should be aware of. Apparently someone is sending out spam text messages claiming that the recipient has won a Wal-Mart gift card. When the recipient calls the number in the text message, they are told that they need to pay for shipping and are asked for a credit card number. Presumably then all kinds of charges are run on the credit card.

The moral of this story is don’t give out any sensitive information unless you are sure of whom you are talking to. Always find the number of website address yourself to be sure you are talking to the right people.

Trouble with your gift card at Best Buy? Be careful not to get arrested like one customer did. Seems the Best Buy staff was having trouble with her AMEX gift card and made the unfortunate assumption that she was trying to pass of a tampered with gift card. She wasn’t, the Best Buy staff were just idiots. What’s worse, they actually did this to another person trying to us a MasterCard gift card the same night.

As always there will be loopholes to the protections offered by the Credit Card Act of 2009 that card issuers will try to exploit. One such loophole, chronicled here, is that reloadable cards that are not marketed as gift cards are exempt from the provisions of the regulations under that act, which makes no sense considering those are more like credit cards which are the main focus of that legislation anyways. With this loophole, look for prepaid open-loop (Visa) gift cards to be instead convereted into reloadable cards that don’t say gift on them.

As we’ve stated a number of times, there are many companies that either aren’t aware of the laws around gift cards, don’t train their staff properly, or just don’t care to obey them. So when company refuses to give you cash back for your gift card valued under $10 (in California), it may not be worth the couple of bucks to you to file a complaint with the proper authorities, but it will help the next guy who tries to get their money.

Do the right thing.

Someone came up with the idea of a gift card that could be used to pay utility bills. Rather than give you some random gift card, people could sign you up for this gift card that was accepted by certain utility companies. Sounds like an interesting idea but it must be very regional as none of the companies you can pay I have ever heard of.